FAQs
1. Where do you ship?
We currently ship across the United States. International shipping is not available at this time.
2. How long does it take to receive my order?
Orders are processed within 1 to 3 business days, and delivery takes an additional 5 to 8 business days. Shipping times may vary based on location and carrier delays.
3. What is the order cut-off time?
Orders must be placed by 11:00 PM (local time) to begin processing the next business day.
4. Do you offer free shipping?
Yes, we offer free standard shipping on all orders—no minimum purchase required.
5. Can I cancel my order?
Yes, you may cancel your order by contacting us at support@vitalsourcehub.com within 24 hours of placing the order. After that time, your order may already be in processing or shipped.
6. Can I change my shipping address after placing an order?
Yes, please email us at support@vitalsourcehub.com within 24 hours of placing your order to request a shipping address change.
7. What payment methods do you accept?
We accept the following payment methods:
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Visa, MasterCard, American Express, Discover
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Debit Cards
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PayPal
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Google Pay
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Apple Pay
8. What currency are your prices listed in?
All prices are listed in U.S. Dollars (USD).
9. Do you charge sales tax?
No, we do not charge any sales tax on purchases.
10. What is your return policy?
We accept returns for both defective and non-defective items within 30 days of delivery. Items must be in new, unused condition. A 25% restocking fee applies.
11. How do I return an item?
To initiate a return, contact us at support@vitalsourcehub.com. Returns must be shipped by mail, and customers are responsible for the return shipping cost.
12. How long does it take to receive a refund?
Once we receive and inspect your return, your refund will be processed within 10 business days and issued to your original payment method.